Privacy Policy

Sunny Coast Customs Pty Ltd (ABN 25 600 923 493), trading as Arcpoint Industries, is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When you place an order or browse our website, we collect your name, delivery and billing address, email address, phone number, payment details (processed securely by our payment providers), order history, and certain browsing information through Google Analytics.

We use this information to process and fulfil your orders, communicate with you about your purchase, improve our website and marketing, and comply with our legal obligations. Your payment information is processed securely by Shopify Payments, PayPal, Afterpay, and Zip — we do not store your full credit card details.

We disclose personal information only to trusted service providers who help us operate the store: Shopify (Canada), our shipping carriers (Australia Post, StarTrack, FedEx, DHL, Aramex, and Toll via StarShipIt), Google Analytics, and our payment providers. All providers are required to protect your information and use it only for the services they provide to us.

You may access or request correction of your personal information at any time by contacting us. You may also opt out of marketing communications by clicking “unsubscribe” in any email or by contacting us directly.

If you have a privacy complaint, please contact us first. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Last updated: 24 November 2025