Shipping
We ship to residential and business addresses Australia-wide.
PO Boxes and Parcel Lockers are only available for eligible Australia Post shipments. Oversized, bulky, Dangerous Goods, and TNT/FedEx Road Express consignments cannot be delivered to PO Boxes or Parcel Lockers and must be sent to a physical street address.
Orders are dispatched from our warehouse in Allora, Queensland.
Once your payment is confirmed, most in-stock orders are dispatched within 1–3 business days (Monday to Friday, excluding Queensland and national public holidays).
During peak periods, promotional events, or high-demand seasons, processing times may extend to up to 7 business days.
We use Australia Post and TNT/FedEx Road Express services, with shipping costs calculated at checkout based on product weight, dimensions, Dangerous Goods classification, and delivery postcode.
Some of our products contain large lithium batteries and are classified as Dangerous Goods. Additional shipping restrictions, extended transit times, or surcharges may apply to remote areas, islands, and certain postcodes.
Orders containing multiple items may be shipped in separate consignments and may arrive at different times.
You will receive a tracking number by email as soon as your order has been dispatched.
Warehouse Pickup
Warehouse pickup may be available for selected products from our Allora, Queensland facility.
If Warehouse Pickup is available for your order, this option will be presented at checkout.
Once your order is ready for collection, you will receive a notification with pickup instructions.
Please do not attend the warehouse until you have received confirmation that your order is ready for collection.
Estimated Delivery Timeframes
Delivery estimates commence once your order has been dispatched and are provided as a guide only.
Australia Post Express Post
| Destination | Metro Areas | Regional Areas |
|---|---|---|
| QLD | 1–2 business days | 2–4 business days |
| NSW & VIC | 1–3 business days | 2–5 business days |
| SA & TAS | 2–4 business days | 3–6 business days |
| WA & NT | 3–5 business days | 4–7 business days |
Australia Post Parcel Post
| Destination | Metro Areas | Regional Areas |
|---|---|---|
| QLD | 2–4 business days | 3–6 business days |
| NSW & VIC | 3–5 business days | 4–7 business days |
| SA & TAS | 4–6 business days | 5–8 business days |
| WA & NT | 5–8 business days | 6–10 business days |
TNT/FedEx Road Express
| Destination | Metro Areas | Regional Areas |
|---|---|---|
| QLD | 1–3 business days | 2–5 business days |
| NSW & VIC | 2–4 business days | 3–6 business days |
| SA & TAS | 3–5 business days | 4–7 business days |
| WA & NT | 5–8 business days | 6–10 business days |
Remote and rural locations may require additional transit time beyond the estimates shown above.
Oversized and Heavy Freight
Some products, including drawer systems, roof bars, mounting systems, and larger canopy accessories, may be classified as oversized freight.
These shipments may:
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Require additional handling and transit time
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Be delivered via specialised road freight services
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Require a signature upon delivery
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Require assistance to unload at the delivery address
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Require a delivery appointment in certain regions
If additional freight charges apply to your order due to location or product size, our team will contact you before dispatch.
Lead Times for Backorder Items
Some products may be temporarily out of stock or available on backorder.
Once your order has been placed, our team will contact you with an estimated lead time where applicable.
If you require specific lead time information before placing an order, please contact our team on 1300 ARCPOINT or email shop@arcpointindustries.com.au.
If your order contains both in-stock and backorder items, your order may be held and shipped together once all items are available unless otherwise arranged.
Should there be any unexpected delays, we will notify you using the contact details provided at checkout.
Delivery Information
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Delivery timeframes are estimates only and are not guaranteed.
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Transit times may increase during peak periods, public holidays, severe weather events, or circumstances outside our control.
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A signature may be required for delivery, particularly for higher-value items.
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Authority to leave is at the discretion of the carrier and may not be available for all shipments.
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Customers are responsible for providing accurate shipping information. Additional charges may apply for redirection, reconsignment, or reshipping due to incorrect delivery details.
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We are not responsible for delays caused by carriers, weather events, customs inspections, or failed delivery attempts.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after receiving your dispatch confirmation.
Damaged or Missing Items
Please inspect your order upon delivery and notify us within 48 hours if your shipment arrives damaged, incomplete, or incorrect.
To assist with claims, please retain all original packaging and provide photographs of any damage to both the product and packaging.
Failure to notify us within a reasonable timeframe may affect our ability to lodge a claim with the carrier.
If your parcel is lost or significantly delayed, please call 1300 ARCPOINT or email us at shop@arcpointindustries.com.au after 10 business days from the dispatch date and we will lodge an investigation with the carrier.